FAQs

At this time, our branch offices are not open to the public. Most staff is working remotely and will be able to attend to your concern by email or phone.

You may start back to work immediately with one household. You may respond to the message received with the name of the household that you will be working with.

If you are unable to work, please notify your HR representative right away. HR will record the reason that you are unable to work for employment record. Respite Care providers will not receive employment related penalties for absences related to the pandemic.

We encourage electronic submission of all Time cards or other paperwork via email. If you are unable to utilize email you may submit at the Brawley Branch office drop box or sent via regular mail to one of our branch office addresses:

Email: directly to one of our reps; ivrtimecards@ivrespite.com

IVR Branch - Brawley: 630 S. Brawley Ave Suite #4 Brawley, CA. 92227

No. This proposed method of services does not meet the requirements of the Respite program regulations.

If you regularly see more than one household, this will need to be adjusted. Due to the risk involved, caregivers should only be seeing consumers within the same household at this time. Our admin staff will work together with you and the families to resolve this.

Yes. Employees can only provide services to one household until further notice.

Yes. Masks and gloves are available upon request and will be distributed via mail by your local branch office.

New clients will be assigned on a case by case basis. The agency is looking to ensure that Respite Care Providers and families are paired adequately. If you have no clients assigned and would like to work, please contact your HR representative.

If you begin to feel ill, do not provide services & notify your HR representative right away. If your symptoms are aligned with COVID-19, we recommend that you follow the local guidance for testing and/or treatment.

Hours will be calculated based on the previous 12 months of work (3/1/19-2/29/20). Average hours will be calculated based on number of months employed with the agency if less than 12 months.

No, the average hours worked is decided based on the previous 12 month period of work.

Yes. Employees who are already enrolled in direct deposit will continue to receive this method of payment.

Employees not enrolled in direct deposit, will receive a live check via regular mail. Checks will be mailed directly from the payroll distributor. Office employees will not have ability to track location of checks in the mail.

PP ending 3/15/20 (3/26 payday): mileage will be reimbursed as reported with your time card(s).

PP ending 3/31/20 (4/10 payday): reported mileage for 3/16-3/22 will be calculated upon re-opening for operations & reimbursed at that time. The average hours calculation for 4/10 payday will not include mileage.

The agency is in constant evaluation of the ability to provide ongoing supplemental pay. At this time, supplemental pay has been approved for only active employees (With hire date of 4/1/2020 or earlier) whose assigned client has elected not to receive services during this time.

Supplemental pay will be issued for a full month at a time. This type of pay will not be distributed during regular payroll cycles. Employees can expect to receive supplemental pay one business day after their scheduled regular pay date of the 10th for the following month.

Employees may choose to use available sick leave to supplement their loss of hours during this time. Sick leave is to be used according to the Agency’s Sick Leave Policy.

Employees with a loss of work hours are eligible to file for State Unemployment Benefits. Please visit https://www.edd.ca.gov/About_EDD/coronavirus-2019.htm

Yes. All CPR/First Aid Certifications will be permitted to lapse until further notice. Once normal operations resume, all employees will be required to re-certify in an in-class setting. We offer free Medic First Aid classes to all employees.

Due to the State of Emergency issued by our state, hours are reported based on average use levels. The DDS or Regional Center have not given directive that the structure of authorized hours will change. Therefore, hours will only be available as described by the Regional Center in the calendar months assigned.

- Any updates with regard to service hours handling will be posted on our website as available

We are doing our best to navigate servicing during the State of Emergency and Shelter at Home Order as a result of this pandemic. We will continue to follow recommendations from Health Officials and announce updates regarding returning to normal respite operations as soon as possible.